Industry Leading Product Warranty

 

Best in the industry
The Pool Lab NEW for OLD warranty procedure is quick and easy.
No more waiting for a specialist trained contractor to conduct the repair.
If the item is faulty, a quick and simple NEW for OLD exchange is carried out.
Refer to warranty terms and conditions for NEW for OLD replacement.
Warranty does not restart with an exchange, the warranty is fixed to the original installation date.

Customer Satisfaction
Confidence in the reliability of Pool Lab products and a desire to minimise downtime and maximise customer satisfaction has provided for this New for Old program.

Efficient, Quick and Easy
No extra technical knowledge, training or time consuming repairs

Comprehensive Trouble Shooting Guides
The Poolpower website has simple trouble shooting guides and videos for the homeowner, builder or service technician to refer to. All you need is a phone or computer.

Simple Procedure
If an issues exists, fill out a warranty claim.
If you have stock to exchange, use that stock and Poolpower will replace it.
If you don’t have stock, Poolpower will send the replacement to you.
Poolpower may direct a service agent if available in your area to do this on your behalf.
Online Product Registration
Register the installation of a Pool Lab product through our website, upload the proof of purchase and then never worry about warranty again. All you need is the product serial number to lodge a claim.

What happens to warranty item?
The exchanged item must be retained for a period nominated by Poolpower before disposal.
Poolpower may request to have it sent to Melbourne for inspection.
Poolpower may request a service agent to pick up for inspection.

You are paid for warranty work
If you make an on-site visit to implement the NEW for OLD replacement and fill out the claim form, Poolpower will apply a credit to your account.
Refer to the Authorised Warranty Agent document for details and terms and conditions. This document is provided after credit application approval.

To activate 5 Year Warranty* – Register here. Enter product details and upload a copy of your invoice showing the installer, product and date of installation. Registration must be completed within 3 months of install. In all cases, warranty period is dated from original date of purchase – warranty does not renew if item is replaced under ‘new for old‘ procedure.

Warranty Terms & Conditions

Domestic Applications

 

SALT CHLORINATORS

               

Product Warranty – Control Box and Cell
5 Year Warranty: 3 Year NEW for OLD exchange Warranty + 2 Years Pro-Rata

Labour Warranty – Control Box and Cell
1 Year Warranty - In-field labour (Within 30Km of an authorised service agent)
3 Year Warranty – Workshop Repair Labour

Not suitable for commercial applications
Product Warranty – Control Box and Cell
2 Year Warranty: 1 Year NEW for OLD exchange Warranty + 1 Year Pro-Rata

Labour Warranty – Control Box and Cell
1 Year Warranty - In-field labour (Within 30Km of an authorised service agent)
2 Year Warranty – Workshop Repair Labour

 

AUTO SAMPLING PHOTOMETER

Product Warranty
5 Year Warranty: 3 Year NEW for OLD exchange Warranty + 2 Years Pro-Rata
Excludes consumables and all acid delivery maintenance items

Product Warranty – Peristaltic Acid Pump
2 Year NEW for OLD exchange Warranty
Excludes all maintenance items related to the acid dosing system
i.e. Squeeze tube, Rollers, injection point non-return valve, fume stop cap and tubing.

Labour Warranty – ASP Auto Sampling Photometer
1 Year Warranty - In-field labour (Within 30Km of an authorised service agent)
3 Year Warranty – Workshop Repair Labour
Excludes maintenance labour related to acid delivery system

 

Commercial Applications

SALT CHLORINATORS

               

Product Warranty – Control Box and Cell
1 Year NEW for OLD exchange Warranty

Labour Warranty – Control Box and Cell
1 Year Warranty – In-field labour (Within 30Km of an authorised service agent)
1 Year Warranty – Workshop Repair Labour

 

AUTO SAMPLING PHOTOMETER

Product Warranty
1 Year NEW for OLD exchange Warranty
Excludes consumables and all acid delivery maintenance items

Product Warranty – Peristaltic Acid Pump
1 Year NEW for OLD exchange Warranty
Excludes all maintenance items related to the acid dosing system
i.e. Squeeze tube, Rollers, injection point non-return valve, fume stop cap and tubing.

Labour Warranty – ASP Auto Sampling Photometer
1 Year Warranty - In-field labour (Within 30Km of an authorised service agent)
1 Year Warranty – Workshop Repair Labour
Excludes maintenance labour related to acid delivery system

 

 

Excellence In Pool Water Management