Privacy Policy

Poolpower Australia is committed to providing you with the best possible customer service experience. Poolpower Australia is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.


Collection of your personal information


There are many aspects of the site which can be viewed without providing personal information, however, for access to future customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.


Sharing of your personal information


We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Poolpower takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.


Use of your personal information


For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.


From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.


Changes to this Privacy Policy


Poolpower Australia reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.


Accessing Your Personal Information


You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Poolpower Australia reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.


We take the privacy of our clients very seriously.  Information received will not be passed onto third parties for any reason unless you have expressed consent and it is in the context of business conducted in relation to Poolpower Australia Pty Ltd.

Your credit/debit card details are collected and held by our pay portal partner eWAY. At no time are these details viewed by Poolpower Australia. For more information about eWAY view their website here.

Personal Information is held securely in accordance with the law.

Cookies are text that a website transmits to a user’s computer. They enable a more personalised shopping experience by displaying products that interest you. Poolpower Australia uses cookies to authenticate your login and facilitate site navigation.  You cannot purchase products unless you a using a cookie enabled web browser.

Your computers unique network address called an IP address is automatically assigned every time you access the internet.  The server needs to know your IP address in order to send the requested web pages to you.  We do not link IP addresses to any personal information.  We may analyse how users navigate around our web site to improve its functionality.

Poolpower Australia's secure server uses 256-bit encryption to encrypt your credit card details so that they cannot be read as they travel over the internet.  Once your details are received by our pay portal partner eWAY, they are stored by eWAY and all reasonable efforts are undertaken to ensure these details are only used in connection with your dealings with Poolpower Australia.


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